Compensation Benchmarking Study Invites Claims Leaders
“For the first time, claims leaders will be asked to respond to the direct and quantified viewpoints expressed in a largescale, industrywide talent survey,” says Rachel Fikes, chief experience officer and study program director at Rising Medical Solutions. “Given that frontline staff manage a total economic outlay of nearly 100 billion in workers’ compensation benefits paid each year, how payers are responding to this critical talent pool’s perspectives will uncover yet another key differentiator in what makes for a higher performing claims organization.”
The 2020 study will also examine the impact of COVID-19 on workers’ compensation claims management. This new line of inquiry will 1) assess how the pandemic is affecting claims operations, and 2) discover the differentiating practices used by high performing organizations to support employers, injured workers, and claims staff during this extraordinary time.